REFUND POLICY

Welcome to Olya Organic Oils Refund Policy

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At Olya Organic Oils website we strive to ensure your satisfaction with every purchase. However, we understand that there may be occasions when you need to return a product. Our return policy is designed to be fair and transparent, providing you with clear guidelines on how to proceed.

1. Timeframe:

You have 30 days from the date of purchase to initiate a return.

2. How to Initiate a Return:

To initiate a return, please contact our customer service team at info@olyaorganicoils.com email. Please provide your order number and details of the item(s) you wish to return.

Our customer service team will guide you through the return process and provide you with instructions on how to return the item(s) to us.

3. Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.

4. Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as appropriate.

6. Changes to This Policy:

We reserve the right to modify or update our return policy at any time. Any changes will be effective immediately upon posting on our website.

7. Changes / Cancellations

If you wish to cancel or modify your order, please send an email as soon as possible to Info@olyaorganicoils.com. However, Please note that once an order is submitted, we cannot guarantee changes or cancellations 100%.

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If you have any questions or concerns about our return policy, please don't hesitate to contact us. Your satisfaction is our top priority.